Legal

Terms of Service

Effective: May 21, 2026

§ 1Definitions

"Company," "we," "us," "our" refers to MyHOAPortal LLC, a New Jersey limited liability company, and operator of the MyHOAPortal platform at myhoaportal.live.

"Platform" refers to the MyHOAPortal web application, including all pages, features, and services accessible at myhoaportal.live and its subdomains.

"Subscriber" refers to an HOA Board or its authorized representative that subscribes to the Platform and pays the applicable subscription fee.

"User" refers to any individual who accesses the Platform using an access token, including both Board members and residents.

"Content" refers to any text, images, ideas, recommendations, votes, or other material submitted by Users through the Platform.

"Access Token" refers to the unique alphanumeric code assigned to each household that serves as the sole authentication credential for accessing the Platform.

§ 2Acceptance of Terms

By subscribing to, accessing, or using the Platform, you agree to be bound by these Terms of Service. If you are a Subscriber, you represent that you have the authority to bind your HOA to these Terms. If you are a User, your continued use of the Platform constitutes acceptance. If you do not agree, do not use the Platform.

§ 3Description of Service

MyHOAPortal provides a private, web-based community board for homeowners associations. The Platform enables:

  • An Ideas Board where residents submit suggestions and the community votes on them
  • A Recommendations section where residents share and vote on local service providers
  • An Admin Dashboard for Board members to manage community identity, household tokens, and portal settings

The Platform is provided on a software-as-a-service (SaaS) basis. The Company reserves the right to modify, suspend, or discontinue any feature of the Platform at any time with reasonable notice to Subscribers.

§ 4Subscriber (HOA Board) Obligations

As a Subscriber, the HOA Board agrees to:

  • Provide accurate community information during setup, including household street addresses
  • Distribute access tokens to households in a secure and private manner
  • Safeguard the Board admin access token and not share it with unauthorized individuals
  • Promptly regenerate tokens when households change occupants
  • Comply with all applicable laws, including the New Jersey Law Against Discrimination (LAD) and Fair Housing Act, in the administration of the community portal
  • Not use the Platform to enforce or communicate discriminatory rules, restrictions, or policies

The Subscriber acknowledges that the Platform is a communication tool and does not replace the legal governance structure of the HOA, its bylaws, or its governing documents.

§ 5User (Resident) Obligations

As a User, you agree to:

  • Keep your access token confidential and not share it with individuals outside your household
  • Not post content that is defamatory, threatening, harassing, discriminatory, obscene, or otherwise unlawful
  • Not impersonate another household or misrepresent your identity
  • Not attempt to access portals belonging to other HOA communities
  • Not use automated tools, bots, or scripts to interact with the Platform
  • Report any suspected unauthorized access to your HOA Board

§ 6User-Generated Content

Users retain ownership of the Content they submit. By submitting Content, you grant the Company a non-exclusive, royalty-free, worldwide license to display, store, and process that Content solely for the purpose of operating the Platform.

The Company does not pre-screen, review, endorse, verify, or edit User-Generated Content. The Company is not responsible for the accuracy, completeness, legality, or quality of any Content posted by Users. Under Section 230 of the Communications Decency Act (47 U.S.C. Section 230), the Company is not the publisher or speaker of any Content provided by Users.

The Company reserves the right, but has no obligation, to remove Content that violates these Terms or applicable law, upon notice from a Subscriber, User, or third party.

§ 7Recommendations Disclaimer

IMPORTANT: The Recommendations section of the Platform is a peer-to-peer sharing feature. Recommendations are submitted by individual Users and reflect their personal experiences and opinions only.

Neither the Company nor the Subscriber (HOA Board) has vetted, endorsed, verified, licensed, insured, or investigated any service provider, business, or individual listed in the Recommendations section. A recommendation appearing on the Platform does not constitute an endorsement by the HOA Board, the Company, or any other User.

Users who engage with recommended service providers do so entirely at their own risk. The Company and the Subscriber disclaim all liability for any damages, losses, injuries, disputes, or claims arising from or related to any recommendation posted on the Platform, including but not limited to:

  • Quality of work or services rendered
  • Licensing, insurance, or regulatory compliance of service providers
  • Financial disputes or fraud
  • Personal injury or property damage
  • Any contractual relationship between a User and a recommended provider

Users are solely responsible for conducting their own due diligence before engaging any service provider found through the Platform.

§ 8Intellectual Property

The Platform, including its design, code, brand assets, and documentation, is the exclusive property of the Company and is protected by copyright, trademark, and other intellectual property laws. No Subscriber or User acquires any ownership interest in the Platform.

The Subscriber retains ownership of their community name, logo, and organizational data uploaded to the Platform. The Company may use anonymized, aggregated usage data for product improvement purposes.

§ 9Data and Privacy

The Company collects and processes data as described in the Privacy Policy. Key points:

  • The Platform stores household street addresses, access tokens, submitted ideas, recommendations, votes, and community metadata
  • The Company does not sell, rent, or share personal data with third-party advertisers or data brokers
  • Data is stored in secure, encrypted databases hosted by Supabase (cloud infrastructure)
  • Each HOA's data is logically isolated from other HOA communities on the Platform
  • The Subscriber (HOA Board) is responsible for ensuring that street addresses are provided with appropriate authority and that token distribution complies with applicable privacy laws

§ 10Token-Based Authentication

The Platform uses token-based authentication instead of email/password accounts. Each household receives a unique, randomly generated token. The Company does not collect email addresses, passwords, or personally identifiable information from individual residents during the login process.

The Subscriber is solely responsible for:

  • Securely distributing tokens to the correct households
  • Regenerating tokens when occupants change
  • Safeguarding the token sheet (CSV export)

The Company is not liable for unauthorized access resulting from token mismanagement, sharing, or loss by the Subscriber or any User.

§ 11Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM OR RELATED TO YOUR USE OF THE PLATFORM, INCLUDING BUT NOT LIMITED TO:

  • Loss of data, revenue, or business opportunities
  • Decisions made by an HOA Board based on idea votes or community feedback
  • Disputes between residents and recommended service providers
  • Unauthorized access due to shared, lost, or compromised tokens
  • Service interruptions, downtime, or data loss
  • Actions taken or not taken by the HOA Board in response to Platform activity

THE COMPANY'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE PLATFORM SHALL NOT EXCEED THE TOTAL FEES PAID BY THE SUBSCRIBER IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

§ 12Indemnification

Subscriber Indemnification. The Subscriber agrees to indemnify, defend, and hold harmless the Company and its officers, directors, employees, and agents from any claims, liabilities, damages, costs, or expenses (including reasonable attorneys' fees) arising from: (a) the Subscriber's use of the Platform; (b) the Subscriber's distribution or management of access tokens; (c) any violation of applicable law by the Subscriber; (d) any content posted by Users within the Subscriber's community portal.

User Indemnification. Each User agrees to indemnify the Company and the Subscriber from any claims arising from: (a) Content the User posts; (b) the User's violation of these Terms; (c) the User's engagement with any service provider discovered through the Recommendations section.

§ 13Disclaimer of Warranties

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. THE COMPANY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY OF INFORMATION.

The Company does not warrant that the Platform will be uninterrupted, error-free, secure, or free of viruses or other harmful components. The Company does not guarantee the accuracy, reliability, or completeness of any Content posted by Users.

§ 14Termination

By Subscriber. A Subscriber may cancel their subscription at any time. Upon cancellation, the community portal will be deactivated at the end of the current billing period. The Subscriber may request data export prior to deactivation.

Refunds. Subscribers may request a full refund within fourteen (14) days of initial purchase by contacting inquiries@myhoaportal.live. After 14 days, no refunds will be provided. Refunds are processed to the original payment method within 5–7 business days.

By Company. The Company may suspend or terminate a Subscriber's portal or any User's access for violation of these Terms, non-payment, or any other reason at the Company's reasonable discretion, with notice where practicable.

Effect of Termination. Upon termination, all access tokens for the affected community are invalidated. The Company may retain anonymized, aggregated data for analytical purposes. Upon cancellation, the portal enters a 30-day grace period during which it is read-only. After 30 days, the portal is archived. Archived portal data is retained for twelve (12) months and seven (7) days, after which it is permanently deleted.

§ 15Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of New Jersey, without regard to conflict of law principles.

Mandatory Arbitration. Any dispute arising from or relating to these Terms or the Platform shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall take place in the State of New Jersey. Judgment on the arbitration award may be entered in any court of competent jurisdiction.

Class Action Waiver. You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. If for any reason a claim proceeds in court rather than arbitration, you waive any right to a jury trial.

Small Claims Exception. Either party may bring an individual action in small claims court in the State of New Jersey if the claim qualifies.

§ 16Modifications to Terms

The Company reserves the right to modify these Terms at any time. Material changes will be communicated to Subscribers via the email address on file at least thirty (30) days before they take effect. Continued use of the Platform after the effective date constitutes acceptance of the modified Terms.

§ 17Contact Information

For questions about these Terms, please contact:

MyHOAPortal LLC
Email: inquiries@myhoaportal.live
Web: myhoaportal.live/contact